Due to hygienic reasons, I am unable to offer a refund or exchange on products unless they are damaged upon receipt. All products are checked for quality before dispatch, however we understand that there are instances where goods can be damaged in between leaving the warehouse and arriving at your doorstep. We do not offer 'change-of-mind' refunds or exchanges.
If your product is damaged, we are able to offer a refund or exchange, provided that your item is unused and is in the same condition that you received it in. It should also be in the original packaging. Please email at memyfaceyoga@gmail.com within 14 days of receipt, along with your order number and photos of the damaged product(s) alongside its shipping label.
If your return or exchange is approved, I will contact you to arrange for the product(s) to be returned. The return or exchange will only be valid if the product(s) are received within 14 days of you receiving your product.
Please contact me at memyfaceyoga@gmail.com if you have any further queries. Please note that any shipping costs paid upon your initial order are not refundable.
